Terms & Conditions

Thank you for your interest in Soffi. In order to better work with you and your clients please take the time to review our Terms of Service below.
Please direct any questions to info@soffilighting.com or give us a call at +1_519_258_7620.

Orders

Please send all order inquiries to info@soffilighting.com.

Custom

Our lighting specialist will offer design solutions for your custom project. Once the design is narrowed down and the quote and/or estimate is accepted, we bill 15% of the estimated cost of the project as a  non-refundable retainer in order to produce shop drawings and renders for approval. Once the drawings are accepted, a 50% deposit is required to commence manufacturing (the initial 15% retainer is included in this 50%). Site visits may be scheduled, one prior to wall finishing, and one to review installation with the contractor doing the installation. Upon completion of manufacturing, the remaining 50% payment is due before delivery. Lead time for custom projects is 10-14 weeks depending on the scope of project.

Timing & Shipping

All products from our lighting line are made to order and take, on average, 3-4 weeks to ship depending on order volume. Lead time for custom orders is 10-14 weeks but will be specified at time of order confirmation if they can be made sooner.

US customers are required to provide their FEDERAL TAX ID number for customs clearance.

To make things easier for our clients, orders are shipped free domicile to the US and DDP for international (duties, taxes and fees included). These costs are reflected in the shipping charges. Shipping prices are quoted as requested. All of our products are made in Canada and comply under current CUSMA status, therefore, shipments to the US and Mexico do no incur additional import fees.

Soffi ships with FedEx ground for small packages, best rate LTL Freight for skid/crate shipments within North America, and best rate Air or Ocean for international orders, unless third party shipping is requested.

Stock & Production

Each Soffi fixture is hand made, hand-tooled, and assembled, measurements may vary slightly from those noted. Items are packaged with our product guide which includes installation instructions and product care.

Exchanges

Goods that are damaged at the time of receipt can be exchanged for same goods, provided we are notified by 5 days of receipt. This policy does not include goods that are not defective, or exhibit minor variations typical of handmade products such as variance in colour distribution and small bubbles characteristic of hand-blown glass. Because our products are made to order, all sales are final unless the items arrive damaged in which case, Soffi will replace the item(s) free of charge.

Customization

Soffi will customize most of its designs as indicated in the catalog including colours, sizing and cord length and metal finish. Generally, our fixtures made in custom colours do not add any additional costs but any customization can result in additional charges over the net price and will be quoted at time of inquiry. High quality renders are provided for all custom projects after receipt of the design retainer.

Installation

All lighting must be installed by a licensed contractor. Instructions are supplied with all lighting products. It is the responsibility of the contractor to read and follow these instructions carefully. Follow all bulb and maximum wattage specifications. Failure to follow these specifications could result in breakage and damages. Soffi is not responsible for damage due to failure to follow specifications outlined. It is the end user’s responsibility to read and follow these instructions carefully.

Warranty

A one-year warranty applies to parts and components only. If the product has been improperly installed, tampered with, or altered in any way, the warranty is null and void. Soffi may require images and/or the return of any damaged, failed, or faulty parts and components.

Terms

Soffi’s terms and policies are subject to change with or without notice.

Copyright

All designs and content displayed in price sheets, in catalogs, on soffilighting.com and in all other materials distributed by Soffi – including artwork, photography, text, illustrations, graphics, images, and the like – are the copyrighted property of Soffi. All rights reserved. Any use of copyrighted materials without prior written authorization is strictly prohibited. Soffi Lighting and Soffi Studio are a division of Tsunami Glassworks Inc.